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All BCD Travel employees are expected to behave with integrity at all times. We create accountability for ethical business conduct through corporate policies; employee training; and transparent, stakeholder-focused reporting. To promote good governance throughout the business travel sector value chain, we use our scale, market position and trusted relationships to encourage ethical behavior by our partners.

Long-term commitment:
We aim to further develop our governance, compliance and ethics programs to cover global operations; demonstrate transparency and leadership to all stakeholders. We also continue to improve sustainability performance throughout all areas of our business.
Also, we continue to protect 100% of corporate and customer data and information from loss, manipulation, unauthorized access and falsification.

Code of Conduct Defines the Significant Values and Beliefs of a Business and how to develop:
A Code of Conduct is a written collection of the rules, principles, values, and employee expectations, behavior, and relationships that an organization considers significant and believes are fundamental to their successful operation.

A Code of Conduct enumerates those standards and values that make an organization remarkable and that enable it to stand out from similar organizations. The Code of Conduct is named by an organization to reflect the culture that is present in the organization and to make a statement.

The written code of conduct provides guidance for employees, customers, and any other stakeholders as to what is deemed most significant, valued, and desirable in relationships, interactions, and the organization's worldview.

The Purpose of the Code of Conduct:
While Code of Conduct is a popular title for this written document and its series of expectations, other companies call it their Code of Business Ethics, Code of Ethical Business Conduct and Code of Ethics and Standards. The last is popular in professional associations.
No matter what an organization calls it, the Code of Conduct serves as a framework for ethical decision making within an organization. The Code of Conduct is a communication tool that informs internal and external stakeholders about what is valued by a particular organization, its employees, and management.

The Code of Conduct is the heart and soul of a company. Think of a Code of Conduct as an in-depth view of what an organization believes and how the employees of an organization see themselves and their relationship with each other and the rest of the world. The Code of Conduct paints a picture of how employees, customers, partners, and suppliers can expect to be treated as a result.

General Code of Conduct for Employees Practice 
  1. Manage and operate on the basis of good governance, with the emphasis on responding to the customer’s needs with prompt, accurate, fair, transparent, and righteous services. 
  1. Foster social values and good attitudes with the knowledge and understanding of the philosophy on customer service, in order to uphold and implement in the scope of work. 
  1. Protect employees, the company and your customers by strictly follow a policy that encourages transparency and trust with your customers. 
  1. Confidentiality by protect sensitive information (personal data), and be sure to protect internal and external customers and other supplier business documents with at most care. 
  1. Aware of the importance of what’s acceptable and what’s not in regards to Internet, email and social media usage for personal purposes at work. 
  1. Disciplinary action by address issues of honest, performance, safety and misconduct, and determine what constitutes a violation of company policy, as well as how employees will be disciplined if they violate certain rules. 
  1. Emphasize the importance of dress in promoting a positive company image to customers. Identify any exceptions. It may make good business sense to prohibit casual dress when employees meet customers face to face. 
  1. Reliable attendance, employees must arrive and be prepared to commence work at their scheduled start time. Employees are responsible for notifying their supervisor of absences, late arrivals, or early departures each day of the absence, tardiness, or early departure. 
  1. Be attend mandatory training session, when employees are able to regularly participate in professional training, they are being prepared for professional advancement within the company should opportunities arise for changes within the staff. 
  1.  An employer has the right to expect his or her employees to conform to a reasonable standard of conduct. Employees who act in an inappropriate or unreasonable manner can damage your business by creating unhappy coworkers or, even worse, unhappy customers or clients. Any intentional offense found will be investigated and if found guilty shall be punished in order violence.


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Shindai Company Limited
19th Floor, Room 19A-D, 163, Thaisamut Bldg., Surawongse Road,
Suriyawongse, Bangruk, Bangkok 10500, Thailand
Tel : 02-106-7676 Fax: 02-106-7677
Email : contact@shindaibcd.com
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